![]() You have gone out of your way to buy Krita on Steam as a means of supporting the project, with the simple promise of fast and convenient content updates in return. ![]() ![]() This is kind of a puzzling issue, but if anybody will know what's going wrong it's Valve, so I hope that we will be able to resolve this as soon as possible.Īgain, I'm really sorry for those of you who have been affected by this "EmptySteamDepot" issue. This seems to be a problem that only some macOS users are having, and strangely, none of the dev team's macOS testers have been able to reproduce this issue on their systems.īut for those of you who *are* having this very annoying issue, I want to say first that I'm sorry, and also tell you that we are aware of the issue and have put a support ticket in with Steam to see if they can help us figure out what is going wrong. We've been getting multiple reports and emails from Steam macOS users that, for some reason, their Krita isn't working because they are not properly receiving Krita's program content from Steam. If you have experienced issues with running Krita on macOS, please validate your files (or reinstall) and try again, and let me know if the issue has been fixed on your end. I'm sorry that I wasn't able to solve this faster, or better yet avoid it entirely, but I'm only human. Your support means a lot to the team, and I know how frustrating and annoying this has been. Long story short, I've applied Valve's suggested correction and that should hopefully fix the problem for everybody, forever.Īgain, I want to apologize to everybody who has been affected by this issue. The problem was, unfortunately, due to a Steamworks configuration mistake that I made in which the macOS depot was not properly attached to all of the various packages-this is also the reason why we weren't able to reproduce the issue on our end, because the developer testing package was not affected by the problem. I want to let you know that Steam support has helped us get to the bottom of the issue with content distribution on macOS that was leaving many users with nothing more than an "EmptySteamDepot" file. ![]()
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December 2022
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